Privacy Policy
This Privacy Policy explains how Silver Horse Group Ltd (“we”, “us”, “our”) collects and uses personal data when you visit our website or contact us about our services.
1. Who we are
Silver Horse Group Ltd is the data controller for personal data we process in connection with our website and services. For privacy-related questions, contact: info@silverhorsegroup.co.uk.
2. Personal data we collect
We may collect:
- Contact details (e.g. name, email address) when you send an enquiry
- Message content you include in your enquiry
- Website usage data (e.g. pages visited, approximate location, device/browser info) where analytics/cookies are enabled
3. How we use your data
We use personal data to:
- Respond to enquiries and communicate with you
- Provide and improve our services
- Maintain the security and performance of our website
- Comply with legal and regulatory obligations
4. Lawful basis (UK GDPR)
We process personal data under one or more of these lawful bases:
- Legitimate interests — to run our business and respond to enquiries
- Contract — where processing is necessary to provide services you request
- Legal obligation — where we must keep records or comply with law
- Consent — where required for certain cookies/analytics/marketing (if used)
5. Cookies and analytics
Our site may use cookies or similar technologies. Where non-essential cookies are used (such as analytics), we will request your consent where required. You can control cookies via your browser settings.
6. Sharing your data
We may share data with service providers who help us operate our business and website (for example: email hosting, website hosting, analytics). We only share what is necessary and expect providers to protect your data.
We do not sell your personal data.
7. International transfers
Some service providers may process data outside the UK. Where this occurs, we use appropriate safeguards (such as adequacy regulations or standard contractual clauses) as required.
8. Data retention
We keep personal data only for as long as necessary for the purposes described above, including to respond to enquiries, provide services, maintain business records, and comply with legal requirements.
9. Your rights
Subject to applicable law, you may have rights to:
- Access your personal data
- Correct inaccurate data
- Request deletion (in certain circumstances)
- Object to or restrict processing (in certain circumstances)
- Data portability (in certain circumstances)
- Withdraw consent (where processing is based on consent)
To exercise your rights, contact info@silverhorsegroup.co.uk.
10. Complaints
If you have concerns, you can contact us first. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
11. Security
We take reasonable technical and organisational measures to protect personal data. No system is 100% secure, but we work to protect information against unauthorised access and misuse.