Privacy Policy
This Privacy Policy explains how Silver Horse Group Ltd (“we”, “us”, “our”) collects and uses personal data when you visit our website, contact us, or use our services. We act as the data controller for personal data we process.
1. Contact details
Email: info@silverhorsegroup.co.uk
2. Personal data we may collect
- Contact information: name, email address, company (if provided)
- Enquiry content: details you submit in forms or emails
- Technical/usage data: IP address, device/browser details, pages visited (where collected)
3. How we use your data
- To respond to enquiries and provide customer support
- To provide and improve our services
- To maintain website security and prevent abuse
- To comply with legal and regulatory obligations
4. Lawful bases (UK GDPR)
- Legitimate interests (operating our business and responding to enquiries)
- Contract (delivering services you request)
- Legal obligation (record-keeping and compliance)
- Consent (where required, e.g., certain cookies/marketing)
5. Cookies
Our website may use cookies. Where non-essential cookies are used, we will request consent where required. You can manage cookies through your browser settings.
6. Sharing your data
We may share data with service providers who help us operate our website and services (e.g., email hosting, analytics, hosting). We do not sell personal data.
7. International transfers
Some providers may process data outside the UK. Where applicable, we use appropriate safeguards required by law.
8. Retention
We keep personal data only as long as necessary for the purposes described, including to respond to enquiries, provide services, and comply with legal requirements.
9. Your rights
Depending on the circumstances, you may have rights to access, correct, delete, restrict, or object to processing of your data, and to withdraw consent where processing is based on consent.
To exercise your rights, contact info@silverhorsegroup.co.uk.
10. Complaints
If you have concerns, contact us first. You can also complain to the UK Information Commissioner’s Office (ICO).
11. Security
We use reasonable technical and organisational measures to protect personal data. No system is completely secure.